LabsVerified
Vendor portal

Give suppliers a trusted command center for quality.

The platform connects laboratories and vendors with shared workflows, verifiable evidence, and proactive SLA management. Collaborate on incidents, maintenance, and renewals without disconnected emails or spreadsheets.

Activate vendor workspaceTalk with a strategist

Vendors onboarded

320+

SLA adherence

98%

Issue resolution

4x faster

Why vendors love the platform
Key advantages for your supplier network.

Shared compliance workspace

Vendors collaborate with laboratories in a single environment with attested audit trails and access controls.

Inventory and part visibility

Track shipments, replacements, and maintenance kits linked directly to deviation records and SOPs.

SLA orchestration

Automated timers, escalations, and executive alerts ensure every commitment stays on track.

Modules built for suppliers and labs

Unify service delivery, documentation, and commercial alignment.

Service desk sync
•Two-way updates with ServiceNow, Salesforce, Zendesk, and other ticketing tools
•Context-rich tickets with QC data, documentation, and responsible owners
•Lifecycle dashboards showing status across all open cases
Maintenance & calibration
•Digital logbooks with sign-off workflows and version-controlled SOPs
•Automated reminders for preventative maintenance and instrument checks
•Compliance snapshots for every device and site
Commercial alignment
•Vendor scorecards with performance trends and renewal insights
•Joint business reviews with verifiable outcomes and risk narratives
•Co-branded audit binders demonstrating trust posture
Vendor success services
Extend your team with LabsVerified experts.

• Joint vendor onboarding sessions with SOP walkthroughs.

• SLA configuration and escalation mapping tailored to each supplier.

• Quarterly performance reviews with actionable insights.

Connect with vendor success
Launch in four steps
A proven approach for laboratory-vendor activation.
•Invite vendor teams via secure email or SSO federation.
•Configure shared playbooks, SLA tiers, and escalation paths.
•Connect ticketing systems, part catalogs, and documentation libraries.
•Launch joint dashboards and schedule recurring business reviews.
Get started

Visibility everyone can trust

Dashboards keep executives, quality teams, and vendors aligned on performance metrics and upcoming commitments.

Active escalations2
Parts awaiting delivery5
Compliance attestations100%
Vendor assurance badge
Show customers your supplier network meets LabsVerified trust criteria.

Issuer

LabsVerified Passport

Validation scope

SLA adherence, documentation, and audit trail completeness

Refresh cadence

Every 30 days or on demand

Enroll vendors

Ready to unify laboratory-vendor collaboration?

Turn fragmented communications into verifiable workflows that keep compliance, service, and commercial teams aligned.

Start your vendor pilotReview plans